Privacy Policy

THIS DOCUMENT IS AN ELECTRONIC RECORD IN ACCORDANCE WITH PROVISIONS OF THE INDIAN INFORMATION TECHNOLOGY ACT, 2000 AND RULES MADE THEREUNDER. THIS DOCUMENT IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. 

PRIVACY POLICY

We, at Home Interior Design E-Commerce Private Limited  and its affiliates (“HID”) are engaged inter alia in the business of providing modular furniture solutions under the trade name Casantro (“Casantro”, “We, “Our” or “Us”) to interior design firms (collectively, “User”, “You” and “Your”), as more fully described in our terms and conditions, available at https://casantro/policies/terms-of-use (“Terms”). This privacy statement (“Policy”) highlights and outlines our practices in relation to the collection, storage, usage, processing, and disclosure of personal information (“Personal Information”) that You provide Us when You access, use, or otherwise interact with Our website available at https://casantro.com/ or any other platform provided by Casantro (collectively, “Platform”), to avail products that Casantro offers You on or through the Platform, or through Your partnership with Us to enhance Your services and Your usage of  Our products (collectively, the “Services”). Further, this Policy also describes the choices that are available to You regarding the use of, Your access to and updating and correcting of your Personal Information.

At Casantro, We are committed to respecting Your privacy and protecting Your Personal Information. In order to provide You with access to Our Services, We may collect and process certain data that You provide. This Policy explains how We process and use Your  Personal Information.

You hereby give free consent to processing of Your Personal Information for the purposes of obtaining access to our Platform. You confirm that this consent is freely given, is specific, informed and is an unambiguous indication of Your knowledge and approval to the processing of Your Personal Information in order to access the Platform. If You do not agree with the terms and conditions of this Policy, You are requested to promptly exit this page and to stop using the Platform.

By using the Services, You confirm that You have read and agreed to be bound by this Policy and consent to the processing of Your Personal Information as described under this Policy. Please refer to Section 2 (as set out below) to understand how the terms of this Policy apply to You.You may opt to browse our Platform, without voluntarily providing any Personal Information about yourself.

1. LEGAL BASIS

The Policy is meant to help You understand what information we collect, why we collect it, what information we disclose and how You can update, manage, export, and delete Your Personal Information. The terms and conditions of this Policy are in compliance with the following:

1. The Digital Personal Data Protection Act, 2023

2. The Information Technology Act, 2000 and rules thereunder;

3. The Information Technology (Reasonable Security Practices and Procedures and Personal Information) Rules, 2011; and

4. The Information Technology (Intermediate Guidelines) Rules, 2011.

This Policy and the terms contained herein shall be governed by and construed in accordance with the laws of India which are not in conflict with each other. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts of Bengaluru, Karnataka, India.

2. BACKGROUND INFORMATION

(a) About Us:

The Services are made available to You by Casantro. If You have any questions about this Policy, how we process or handle Your Personal Information, or otherwise, You may reach out to Us with Your queries, grievances, feedback, or contact our grievance officer whose details are provided below.

Name: Ms. Aparna Menon

Designation: Grievance Officer

Email: grievanceofficer@casantro.com

(b) How this Policy applies:

This Policy applies to You and Your representatives who access or use our website, mobile applications, or other products or services made available by Us (hereafter “User”). By using the Services, You consent to the collection, storage, usage, and disclosure of Your Personal Information, as collected by Us, in accordance with this Policy.

(c) Third-Party Disclaimer:

The Platform may contain  links to third-party websites, plug-ins, applications, and Services. Please note that clicking on those links or enabling those connections may allow third parties to collect or share data about You. We do not have any control over these third-party websites and for which We shall bear no responsibility. We encourage You and the Users to read the terms of use and privacy policies of all third party websites as their policies may differ from the Policy. You agree that We shall not be liable for any breach of Your privacy of Personal Information or loss incurred by Your use of such websites or services. The inclusion or exclusions are not suggestive of any endorsement by Casantro, of the website or the contents of the website owned and managed by the third parties. You may visit any third party website linked to the Platform at Your own risk. 

3. INFORMATION THAT WE COLLECT

(a) When You access Our Platform as a User, We may collect the following information: 

1. Contact Information, such as Your registered business’ name, registered address, location, email address, and mobile number.

2. Identity and Profile Information, such as Your business name, registered business address, business email address, business registration details, business preferences, content and information about Your business including photographs and videos, work experience, credit or debit card details, government-issued identifiers (PAN details), GST details, tax residency certificate, information from testimonials, polls, surveys feedbacks. 

3. Business and Project Information, such as information about ongoing or completed projects, project requirements, and preferences.

4. Technical Information, which includes Your internet protocol (IP) address, browser type, demographics, Your computer’s operating system, device ID, frequency of visiting Our website and use of the Platform and information collected via cookies.  

5. Usage Information, which includes information about how You use the Services, Your activity on the Platform, order history.

6. Information through social media, when You engage with Us through social media websites/platforms, You allow Us to have access to certain information from Your social media profile based upon Your privacy preference settings on such social media websites/platforms.

(b) We may also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from any information provided by You that is not considered Personal Information under applicable law as it does not directly or indirectly reveal your identity. However, if we combine the aggregated data with Your Personal Information so that it can directly or indirectly identify you, We treat the combined data as  Personal Information which will be dealt with in accordance with this Policy.

(c) What happens if You refuse to provide Your  Personal Information? 

Where We need to collect Personal Information under applicable laws, or under the terms of a contract (such as the Terms), and You fail to provide that data when requested, in such case, We may not be able to perform Our obligations efficiently as set out under the contract (for example, to provide You with the Services).We may use Your Personal Information when it is necessary for the performance of a contract to which You are a party or in order to take steps at Your request prior to entering into a contract. We ensure that the Personal Information shall be processed lawfully, fairly and in a transparent manner. 

Further, Your Personal Information shall be collected for specified, explicit and legitimate purposes. Your Personal Information shall be processed in a manner that ensures appropriate security thereof. 

4. HOW DO WE COLLECT  PERSONAL INFORMATION?

We may  collect  Personal Information from You through the below mentioned means:

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1. Direct Interactions: You provide us with Personal Information when you interact with us. This may include Personal Information provided when you:

   1. Create an account on our portal at the time of registration;

   2. Use the platform or the services;

   3. Enter into agreements or transactions with us;

   4. Request marketing communications to be sent to you; or

   5. Report a problem with the platform and/or our services, give us feedback, contact us, or provide testimonials.

1. Third parties or publicly available sources: We may receive Personal Information about You from various third parties, including, without limitation:

   1. Technical information from analytics providers such as social media platforms , and advertising networks.

   2. Our business partners through which You create or access the Platform, such as payment providers, social media services, or applications or websites who use Our APIs or whose API We use;

   3. Background verifiers; 

   4. Credit information from credit bureaus (to the extent permitted by law);

   5. Identity and profile-related data from publicly available sources; and

   6. Marketing service providers.

5. HOW DO WE USE YOUR PERSONAL INFORMATION?

(a) We may use Your Personal Information to improve Our Services and to keep You updated about Our new product or provide further information related to our products or Services that may be of interest to You.We will use Your Personal Information where We need to provide Our Services, or where We need to comply with a legal obligation. We use Your Personal Information for the following purposes:

1. to verify the details provided by You, and create Your User business account on the Platform at the time of registration

2. to provide the Services to You  (including any updates thereto) and processing of Your orders to monitor Your trends and personalize Your experience.\

3. to improve the functionality of Our Services based on the information and feedback received

4. to provide troubleshooting and site maintenance

5. to administer and protect Our business and the Platform, including data analysis, system testing, and performing internal operations

6. to develop new product features and update Our Services

7. to send periodic notifications and to manage Our relationship with You 

8. to assist You with the management of the Services offered to You to contact You and respond to Your questions or requests

(b) You agree and acknowledge that by using Our Services or accessing the Platform, You authorize Us, Our  affiliates, and other authorized third parties to contact You via the contact information provided by You for the purpose of providing the Services and  for providing new updates in Our products and offerings, from time to time

(c) You agree and acknowledge that any and all information pertaining to You, whether or not You directly provide it to us (via the Services or otherwise), including but not limited to personal correspondence may be collected, compiled, and shared with the authorized third-parties to render the Services to You. We may also share this information with HID’s affiliates in connection with the above-mentioned purposes.

(d) You agree and acknowledge that We may share data without Your consent when it is required by law or by any court, government agency, or authority to disclose such information. Such disclosures are made in good faith and belief that it is reasonably necessary to enforce this Policy or the Terms, or in order to comply with any applicable laws and regulations.

6.COOKIES

(a) To enhance Your experience with our website, many of our web pages use cookies.  Cookies are text files we place in your computer’s browser to store Your preferences. We may use cookies to distinguish You from other Users of our Platform. This helps us to provide You with a seamless User experience when You use Our Platform and also allows Us to improve Our Services. Please note that Cookies, by themselves, do not disclose to Us Your e-mail address or other personally identifiable information, this information may be linked to the data stored in the Cookie.

(b) We use cookies to understand site usage and to improve the content and offerings on Our websites. For example: We may use cookies to personalize Your experience at our web pages (e.g., to recognize You by name when You return to Our website), save Your password in password-protected areas, and enable You to use shopping carts on Our sites. We may also use cookies to offer You products, programs and/or Services. 

7. DISCLOSURES OF PERSONAL INFORMATION TO THIRD PARTIES

(a) We may share Personal Information with third party service providers to perform certain processing activities on Our behalf, such as parties involved in hosting and enabling our Services. We may also use the third-party service providers to monitor and analyze the use of Our Services. However, we do not sell Your Personal Information. Our third party processors may include:

1. Our business partners;

2. Service vendors;

3. Authorized third-party agents; or

4. Contractors

These third party service providers are authorized to use Your Personal Information only as necessary to provide the following services to Us:

1. Fulfilling orders (if any);

2. Payment processing;

3. Customer service;

4. Marketing communications;

5. Subscription services;

6. Research and analysis

In addition to the foregoing, the internal third parties may include HID and its affiliates.

(b) We require all third parties to respect the security of Your Personal Information and treat it in accordance with the applicable law.

8. ACCESS AND UPDATING OF PERSONAL INFORMATION

You hereby warrant that all Personal Information that You provide Us with is accurate, up-to-date, and true. When You avail Our Services, We will endeavour to provide You with the ability to access and correct inaccurate or deficient data, subject to any legal requirements.

9. TRANSFER OF YOUR PERSONAL INFORMATION

(a) We comply with applicable laws in respect of the storage and transfer of Personal Information. As a part of Your use of the Services, the information and  Personal Information You provide to Us may be transferred to and stored in countries other than Your home country. This may happen if any of Our servers are from time to time located in a country other than the one You are based, or one of Our service providers is located in a country other than the one You are based in.

(b) By submitting Your information and  Personal Information to Us, You agree to the transfer, storage, and processing of such information and  Personal Information in the manner described above.

10. DATA SECURITY

We implement a range of  robust security measures to protect Your Personal Information from unauthorized access, alteration, disclosure, or destruction of information. Our security protocols include encryption of sensitive data, stringent access controls and regular security audits. We adhere to industry standards prescribed by applicable law to safeguard the confidentiality and integrity of the data provided by You to Us. However, please remember that no method of transmission over the internet, or method of storage, is 100% secure and We cannot guarantee its absolute security. Additionally, We cannot guarantee that the third parties will safeguard Your Personal Information in a similar manner. Further, for any data or theft due to unauthorized access to the User’s electronic devices through which the User avails the Services, We shall not be held liable for any loss whatsoever incurred by the User. Unencrypted information (including information sent via email) may also be able to be read by third-parties. As a User of our Services, You are responsible for protecting the information that You may provide to external links (including all Your usernames and passwords) from misuse. In case of any breach of security or actions including without limitation, computer hacking, unauthorized access to computer data and storage device, computer crashes, etc., you agree that We shall not be liable in any manner. 

11. DATA RETENTION

You agree and acknowledge that Your Personal Information will be stored and retained by Us for as long as necessary to fulfil Our stated purposes for which it was originally collected or lawfully processed. The retention period for Your Personal Information is determined based on various factors, including legal requirements, the nature of the data and the purposes for which it is processed. 

12. BUSINESS TRANSITIONS

You are aware that in the event We go through a business transition, such as a merger, acquisition by another organisation, or sale of all or a portion of our assets, Your Personal Information might be among the assets transferred. However, be assured that Your  Personal Information will continue to be protected. We will also notify You of any significant changes to how Your  Personal Information will be handled as a result of the business transition, allowing You to make informed decisions about Your continued engagement with Our Platform or Service. 

13. CHILDREN’S PERSONAL INFORMATION

We do not knowingly collect any Personal Information from users who are under 18 years of age (“minor”). If you are a minor, please do not submit any  Personal Information through our Platform or Services. We encourage parents and legal guardians to monitor their children’s internet usage and to help enforce this Policy by instructing their children’s internet usage and to enforce this Policy by instructing their children never to provide  Personal Information through Our Services or website without their permission.

If You have reason to believe that a minor has provided data to Us through our Websites or Services, please reach out to us at grievanceofficer@casantro.com for assistance. We will endeavour to delete that information and terminate the minor’s account from Our database,

14.  RIGHTS OF USERS

1. Right to withdraw consent: If You wish to opt-out and/or do not wish to be contacted, You can send an email to grievanceofficer@livspace.com from Your registered email address on our Platform, along with Your contact number. Upon receipt of this email, Your contact details will be removed from all Our telemarketing calling lists within 15 (fifteen) business days.

2. Right of rectification: Users have the right to have their information rectified if that information is inaccurate or incomplete.

3. Right to access, update or delete the information We have of the User:This can be done through Your account’s settings available on the website.

4. Right to be informed: You have the right to be informed about third parties with whom their information has been shared. 

Please note that You may be asked to verify Your identity before responding to such requests. If You are unable to perform these actions themselves, please get in touch with our grievance officer. 

15. UPDATES TO THIS POLICY

(a) To inform You of any material change as regards the manner in which We collect or process Your Personal Information, including changes to this Policy, our updated Policy will be posted by Us on the website, indicating the date on which the Policy was updated at the top thereof. We regularly review and may occasionally update Our Policy. If We make changes to this Policy, You will be notified through the Platform or other means, such as email. We encourage You to periodically review this Policy for the latest information on Our privacy practices. We always indicate the date on which the last changes were published.

(b) To the extent permitted under applicable law, by accessing Our Platform or Services after such notice, You consent to updates made to this Policy. We will not reduce Your rights under this Privacy Policy without Your explicit consent. 

(c) If changes are significant, We will provide a more prominent notice. It is also important that the data We hold about you is accurate and current. Please keep Us informed if Your data changes during Your relationship with Us.

If there are any queries or concerns regarding this Privacy Policy, you may submit such concerns via email at grievanceofficer@casantro.com.

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